Follow these steps to quickly place the order:

• 1. At Home Page (www.burnishleatherart.com) Select your favorite category and start adding the products in the cart with a single click.
• 2. After adding products, Click on “My Cart” and proceed to Checkout.
• 3. You can Checkout by Creating Account (Fill Correct Shipping Details for Accurate Tracking of your order).
• 4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
• 5. You will receive the Confirmation Email and SMS once the order is successfully placed.

We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.:

We'll send an email and SMS with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via SMS and email.

Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.

You can track your orders here If you still have any issues, write to us at support@burnishleatherart.com, and your issue will be addressed.

• "You can cancel the order on or before 24 hours from the order time."

• 1. "To cancel the product, the customer must send an email with the registered e-mail address. along with the order ID within 24 hours from the order time. you can mail at support@burnishleatherart.com. "
• 1. "We'll send you a confirmation mail, along with the cancel details, to the registered e-mail address.".
• 2. "The refund procedure will be initiated within 24 hours of the prepaid order, and the amount will be credited to your account within the next 4-8 working days."

Only for COD orders, you will be levied Cash Collection Charges of Rs.40 per product. For example, if your order includes three products, you will be levied Cash Collection Charges of Rs.120.

We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.

Please Note: Burnish Leather Art Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.

The COD option might not be available because of the following reasons:

1. Our courier partners may not support the Cash on Delivery option for your delivery address.

2.The products ordered are not available for the COD option.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.

1. Make sure you have entered the correct account details and the Internet connection is not disrupted during the payment process.

In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.

Case 1: Return only available:

"Returns are only available for products with a value of Rs. 500 or more."

Payments made with COD oftion will receive a coupon code worth the same as your order value which is valid for 1 year from the date of issuance of the coupon code.

Case 2: In case of any defective product

In case of any defect in the product, the customer must send an email to support@burnishleatherart.com with the order ID within 24 hours after the delivery time. We will create a reverse-pickup, During Pick Up, our delivery partner may do a quality check on the return. "

"Exchange is only available for defective products, and the customer must send an email to support@burnishleatherart.com with the order ID within 24 hours after the delivery time."

The tentative delivery period varies from 3-5 days. However, the actual delivery time may vary due to unexpected circumstances.

No. You will only receive the exact amount paid for the product.

All refunds will be credited in your used payment method or bank account. If you are facing any issues, kindly write to us at support@burnishleatherart.com

No. These are charges applicable each time an order is placed and are non-refundable.

In case you receive a faulty product, we will create a reverse pick up. There is no additional cost in this process.

In case you need to return the product for exchange then you have to self-ship the product(s) back to us and bare the courier charges.

The refund procedure will be initiated within 24 hours once we receive your product with a valid reason for return and QC approval. Once initiated, the amount will be credited to your account in the next 6-8 working days

You can courier the product to us at the address mentioned below.

office number 70, first floor, Evershine Mall, Malad West, Mumbai, Maharashtra 400064, India

We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the 4-8 working days.For queries, you can write to us at support@burnishleatherart.com with Order ID